In August of 2014, I was called to NYC on business and stayed at a hotel that was part of a major brand. I knew that I needed a freezer to store my pumped milk for the two days that I was away from baby, and made a special request at the time of reservation for a mini-freezer to be in my room. I also called the hotel again twice more to confirm the request, and was given a guarantee at the time of check in.
Upon actually arriving in my room, I discovered that not only was the freezer not in my room, the hotel had none on their property at all. Given that it was around 10p at night when I check in, I was unable to find another hotel with any availability for the night.
This forced me into having to store my pumped breastmilk in the kitchen freezer, and I was prevented from even being able to personally inspect the freezer where my milk was stored. To add insult to injury, I was told uncompromisingly that I would not be allowed access to my milk during the overnight hours.
Not only was I worried about the safety of keeping my milk at a consistent temperature, I also felt extremely belittled by the hotel manager (a man), as it was apparent that he felt his "option" was more than sufficiently accomodating. Furthermore, I felt as if I had been pushed into a corner, with no way out.
While the hotel did eventually apologize and make amends, I found that this wasn't an isolated event. In the two following reservations that I had (with different major hotel brands), I found great difficulting with both securing a freezer, as well as explaining to the hotel staff why storing my milk in a kitchen freezer wasn't an acceptable situation.
The incidents left me exhausted emotionally, mentally, and physically, and I realized that hotels just don't seem to think of this as a priority need. I wanted to do something to mend this gap and let the hotels know that this was something they should address immediately; hence the B.A.T.Moms campaign was born.
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